Sr. Business Consultant at Farlinium with over eight years of experience ensuring customers are heard. Lover of color coded excel sheets, amateur baker and home cook, DIY furniture assembly pro, and quarantine tie dyer.
Discover How to Move Beyond Survey Metrics to Measure the Impact of Customer Experience (CX) Improvements.
Understand Return on Investment Connected to Customer Experience Improvements.
How to Breakdown Silos and Create a Centralized CX Program.