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Lorraine Schumacher, CCXP

Executive CX Advisor and Evangelist with 20+ years experience - Current CXPA Board of Directors. Loves horses, cooking, and needlepoint.

Why does CX Continue to Fail?

Understanding what has changed in CX.

March 16, 2021 • 4 min read

Customer Experience (CX) - It’s Simple, just not Easy!

Simplifying the Customer Experience comes with Hard Work and Big Rewards.

December 17, 2020 • 3 min read

Customer Experience (CX) Benchmarking by Industry – Is it a Good Idea Anymore?

Move beyond Industry Benchmarking and Forge your own CX Roadmap.

December 9, 2020 • 3 min read